Privacy Policy

Last Updated: September 16, 2026

Classy Cosmetic Clinic (“Classy,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, contact us, submit a form, communicate with us through social media or messaging platforms, or inquire about our services.

1. Information We May Collect

Depending on how you interact with Classy Cosmetic Clinic, we may collect the following types of information:

Contact Information

This may include:

• Name
• Phone number
• Email address
• Preferred clinic location
• Appointment or consultation preferences

Service and Inquiry Information

We may collect information you voluntarily provide regarding:

• Services you are interested in
• Treatment areas or aesthetic concerns
• Consultation requests
• Appointment-related questions
• Pricing or promotion inquiries
• General questions about our clinic or services

Messages and Communications

If you contact us through Facebook Messenger, Instagram, website forms, email, or another communication channel, we may process the contents of your message in order to respond to your inquiry.

Please avoid sending highly sensitive medical information through social media messaging unless specifically requested by a qualified clinic provider.

Website and Technical Information

When you visit our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Pages visited
• Referring source
• Approximate location based on IP address
• Website interaction and conversion data
• Cookie and analytics information

This information may be collected through analytics, advertising, and website technologies.

2. How We Use Your Information

We may use personal information to:

• Respond to questions and inquiries
• Provide information about our services
• Assist with consultation and appointment requests
• Communicate with prospective and existing clients
• Improve our website, customer service, and communications
• Measure website and advertising performance
• Understand how clients discover our clinic
• Prevent misuse, fraud, or security issues
• Maintain business and operational records
• Comply with applicable legal or regulatory requirements

We do not use personal information to make automated medical diagnoses or replace assessment by a qualified healthcare provider.

3. Automated and AI-Assisted Messaging

Classy Cosmetic Clinic may use automated systems and artificial intelligence tools to help provide timely responses to routine customer inquiries received through channels such as Facebook Messenger, Instagram, or our website.

These systems may assist with questions about topics such as:

• Clinic locations
• Available services
• General service information
• Pricing information when approved and current
• Consultation inquiries
• Appointment-related questions

Messages may be processed by technology providers that support our messaging and automation systems.

Automated responses are not intended to provide medical diagnosis, prescribe treatment, or determine whether a specific treatment is medically appropriate for an individual.

Questions involving medical history, pregnancy, medications, adverse reactions, complications, treatment suitability, or other sensitive medical matters may be referred to a member of our clinic team for human review.

4. Facebook, Instagram and Meta Platforms

If you communicate with Classy Cosmetic Clinic through Facebook, Instagram, Messenger, or another Meta service, information associated with that communication may be provided to us through Meta’s platform.

This may include:

• Your message
• A platform-specific user identifier
• Information necessary to respond to your conversation
• Referral information indicating that your inquiry originated from an advertisement or other Meta experience

Our use of information received through Meta is limited to legitimate business purposes such as responding to customer-initiated inquiries, providing customer support, and assisting with consultation requests.

Your use of Facebook, Instagram, and Messenger is also subject to Meta’s own privacy policies and terms.

5. Artificial Intelligence and Technology Service Providers

To operate our website, messaging systems, marketing tools, and business processes, we may use third-party technology providers.

These may include providers involved in:

• Website hosting
• Form processing
• Email
• Analytics
• Advertising
• Messaging platforms
• Automation
• Artificial intelligence processing
• Security
• Cloud infrastructure

For example, automated customer messages may be processed through workflow automation and artificial intelligence services in order to generate an appropriate response.

These providers may process information on our behalf according to their applicable terms, privacy commitments, and security practices.

We aim to provide only the information reasonably necessary for the relevant service to operate.

6. Cookies, Analytics and Advertising

Our website may use cookies and similar technologies to understand website traffic, improve user experience, measure conversions, and evaluate advertising performance.

These technologies may be provided by third parties such as analytics platforms and advertising networks.

Information collected may include website activity, device information, referral source, advertising interactions, and conversion events.

You may be able to manage cookies through your browser settings or other privacy controls available on your device.

7. When We May Share Information

We do not sell personal information to advertisers.

We may disclose information when reasonably necessary to:

• Service providers working on our behalf
• Website, analytics, messaging, automation, or technology providers
• Professional advisors
• Government, legal, or regulatory authorities when required by law
• Protect the rights, safety, security, or property of Classy Cosmetic Clinic, our clients, or others

We require service providers to use information only as necessary to provide their services, subject to their contractual and legal obligations.

8. Data Storage and International Processing

Some of the technology providers we use may store or process information outside Canada, including in the United States or other jurisdictions.

As a result, information may be subject to the laws of the jurisdiction where it is processed or stored.

We take reasonable steps to use reputable service providers and appropriate safeguards when personal information is processed on our behalf.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing customer service, maintaining business records, resolving disputes, meeting legal requirements, and protecting our legitimate business interests.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Technical systems, service providers, and automation platforms may temporarily retain processing logs or records necessary for security, troubleshooting, and system operation.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of internet transmission, electronic storage, or online communication can be guaranteed to be completely secure.

For this reason, we recommend avoiding the transmission of highly sensitive medical or financial information through ordinary social media messages.

11. Your Privacy Choices and Rights

Subject to applicable law, you may contact us to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent where applicable
• Ask questions about how your information is handled

We may need to verify your identity before processing certain privacy requests.

12. Data Deletion Requests

If you would like Classy Cosmetic Clinic to delete personal information associated with your inquiry or communication, you may contact us at:

Email: classycosmeticclinic@gmail.com

Please use the subject line:

Privacy / Data Deletion Request

Include enough information for us to identify the relevant communication or record.

We will review the request and respond in accordance with applicable legal, regulatory, and record-retention obligations.

13. Third-Party Websites and Platforms

Our website or communications may contain links to third-party websites, social media platforms, booking services, or other external services.

We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before providing personal information.

14. Medical Information and Online Communications

Information provided through our website, advertisements, automated messaging systems, or social media channels is for general informational and customer-service purposes.

It is not a substitute for professional medical assessment.

Treatment suitability, risks, expected outcomes, and available options depend on individual circumstances and should be discussed with an appropriate clinic provider.

If you are experiencing a medical emergency or severe symptoms, do not rely on social media or automated messaging. Contact emergency services or an appropriate healthcare provider.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or business practices.

The current version will be posted on this page with the updated effective date.

16. Contact Us

For questions about this Privacy Policy or how Classy Cosmetic Clinic handles personal information, please contact us:

Classy Cosmetic Clinic

Email: classycosmeticclinic@gmail.com
Phone: 647 909 5026

Thornhill Location
7163 Yonge Street, Suite 269
Thornhill, Ontario L3T 0C6

Newmarket Location
16775 Yonge Street, Suite 217
Newmarket, Ontario L3Y 8J